TERMS & CONDITIONS
Company: Airport Eagles Ltd
Registered Office: Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex, BN9 9BA
Company Number: 14442518
Airport Eagles Ltd acts solely as a booking agent. We facilitate bookings between customers and self‑employed drivers who provide the transport services. Airport Eagles Ltd does not provide the transport services directly and is not responsible for the drivers’ actions, omissions or negligence.
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IMPORTANT POINTS TO NOTE
• All bookings must be made at least 24 hours in advance.
• Changes can be made if requested more than 24 hours before the scheduled pick‑up time. For changes or cancellations with less than 24 hours’ notice, we may not be able to accommodate your request and no refund will be issued. Amendment fee: £20; Cancellation fee: £30.
• For urgent or emergency requests, contact us via WhatsApp or telephone. Immediate driver availability cannot be guaranteed.
• Children count as one passenger each, regardless of age.
• Airport pick‑ups include a 60‑minute complimentary waiting period after your flight lands. Additional waiting time is charged at £20 per hour plus any parking costs.
• If your flight is diverted or missed, the driver may need to return to their base. A new booking must be made and paid for before a new driver is dispatched. Alternative transport must be arranged if no cars are available.
• Booking directly with the driver is strictly prohibited. Such bookings are not covered by insurance, and Airport Eagles Ltd is not responsible for any incidents.
• In the event of an accident or if the driver cannot reach you, refunds are limited to the amount paid for the booking; Airport Eagles Ltd and the driver are not responsible for any additional losses.
• Additional pick‑up or drop‑off stops not pre‑booked may incur a £10 fee per stop.
• These terms do not affect your statutory rights.
Airport Eagles Ltd will pass your booking details to the self-employed driver assigned to your trip solely for the purpose of coordinating your pick-up and drop-off and introducing themselves.
Customers may request the self-employed driver’s contact information or licence details prior to the start of the journey if needed for reassurance or verification.
1.CONDITIONS OF USE
• Ensuring the suitability of the Services offered lies with the customer.
• By providing contact information, you consent to us contacting you regarding your booking under GDPR.
• You warrant that all information provided is accurate and complete, and does not infringe anyone’s privacy.
• You are responsible for maintaining the confidentiality of any login credentials.
• You agree to comply with all relevant laws and not use our Services for unlawful or fraudulent activities.
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2. BOOKINGS
• All bookings must be made at least 24 hours in advance.
• For urgent or emergency service requirements, please contact us via WhatsApp (preferred) or by telephone. Immediate driver availability cannot be guaranteed.
• You may amend or cancel bookings with a minimum of 24 hours’ notice: Amendment fee £20; Cancellation fee £30.
• Allow sufficient time for check‑in and travel. Neither the self‑employed driver nor Airport Eagles Ltd, acting solely as booking agent, is responsible for delays due to traffic, weather, vehicle issues or other circumstances.
• You must select a vehicle appropriate for the number of passengers and luggage. Excess luggage is at your own risk.
• A child counts as one passenger.
• Wheelchair or special requirements must be specified at booking.
• Drivers will take the most appropriate route; special instructions may incur extra charges.
• Additional waiting time may incur charges.
• Any errors in your booking confirmation must be reported promptly; we are not liable for subsequent delays or costs.
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3. AIRPORT PICK‑UP
• Airport pick‑ups include a complimentary 60‑minute waiting period after flight arrival; additional waiting incurs £20 per hour plus parking costs.
• If your flight is diverted or missed you may need to book anew. A new booking must be made and paid for before dispatching another driver. Alternative transport must be arranged if no cars are available.
• In case of accident, vehicle breakdown or driver unavailability, neither the self‑employed driver nor Airport Eagles Ltd is responsible. Refunds are limited to the amount paid.
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4. CONVEYING OF CHILDREN
• Inform us in advance if children or babies travel.
• The self‑employed driver will supply a standard child seat if requested and booked. Airport Eagles Ltd does not provide seats.
• We cannot guarantee exact fitment or style.
• Parents/guardians are responsible for correctly installing the child seat and securing the child.
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5. CANCELLATIONS & REFUNDS
• You may cancel 24 hours before the journey start time £30 canceltion fee . Cancelling later incurs full fare.
• Refunds are limited to the amount paid. Neither Airport Eagles Ltd nor the driver accept liability for further loss or damage.
• Refunds will be processed within 28 days, where applicable.
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6. PAYMENT & CHARGES
• Prices cover standard charges; extras (crossings, stops, waiting) may cost more.
• Full payment required for confirmed bookings.
• Airport Eagles Ltd may revise the quote if booking details change.
• No‑shows may be charged full fare.
6a. Online Payments & Third‑Party Platforms
• All online payments are processed through third‑party providers (Stripe and Square).
• Airport Eagles Ltd does not collect, hold or process payments directly.
• Any payment issues must be resolved with the payment provider.
• Airport Eagles Ltd is not liable for any errors, delays or losses from the payment service.
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7. DRIVERS & SUBCONTRACTORS
• All self‑employed drivers must hold valid licence and insurance, keep vehicles safe and legal.
• Drivers are fully liable for punctuality, safety, conduct and compliance. Airport Eagles Ltd is only a booking agent, not a provider.
• Agreements between Airport Eagles Ltd and drivers are verbal.
• Drivers must pay any agreed commission or dues to Airport Eagles Ltd; failure to pay does not make the company liable to customers.
• Drivers must present licence/insurance/vehicle info if requested.
• Airport Eagles Ltd may supply driver contact details, but does not handle disputes or claims.
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8. PERMITTED USE
• Services are for personal or approved business use only.
• No use for unlawful, fraudulent or malicious purposes.
• Automated access, scraping or misuse of the website is forbidden.
• Services are intended for use within the UK.
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9. INTELLECTUAL PROPERTY
• All rights to content on the website and app belong to Airport Eagles Ltd or licensors.
• Users may copy/download material only for personal, non-commercial use.
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10. LIMITATION OF LIABILITY
• Airport Eagles Ltd is solely a booking agent and does not provide transport services.
• All liability for the service lies with the self‑employed driver.
• Airport Eagles Ltd may provide driver contact info, but will not engage in disputes or claims.
• Nothing excludes liability for death or personal injury from our own negligence, or for fraud.
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11. GOVERNING LAW
• These Terms are governed by the laws of England and Wales. Disputes resolved under the courts of England and Wales.
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12. MISCELLANEOUS
• Smoking is prohibited in all vehicles.
• Airport Eagles Ltd may update Terms; existing bookings honoured at quoted rates.
• If a provision is invalid, others remain effective.
• These Terms form the entire agreement.
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13. DISCLOSURES
• Services are offered by Airport Eagles Ltd, company number 14442518, registered office at:
Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex, BN9 9BA
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14. MODIFICATION OF TERMS
• Airport Eagles Ltd may change these Terms at any time. Continued use implies acceptance of changes.
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15. VEHICLE STICKERS & ADVERTISING
• Any branding on drivers’ vehicles is for advertising only.
• Airport Eagles Ltd does not own or maintain these vehicles — they remain privately owned by self‑employed drivers.
• Drivers are responsible for licensing and compliance.
• Airport Eagles Ltd is not liable for driver behaviour or vehicle condition.
