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Privacy Policy

Last updated: 8 October 2026

Airport Eagles Ltd is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, make a booking or use our services.

We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Airport Eagles Ltd provides private hire and airport transfer services and is registered with the Information Commissioner's Office (ICO).

Airport Eagles Ltd is the data controller responsible for personal information processed in connection with its business.

Company: Airport Eagles Ltd
Company number: 14442518
Website: https://airporteagles.com/
Email: contact@airporteagles.com

2. Information We Collect

When you contact us, request a quotation or make a booking, we may collect:

  • Your name and contact details.

  • Collection and destination addresses.

  • Journey dates, times and flight information.

  • Passenger, luggage and vehicle requirements.

  • Booking, payment and transaction details.

  • Communications, enquiries and feedback.

We may also collect limited technical information when you use our website and information necessary to comply with legal and licensing obligations.

Where someone makes a booking on your behalf, we may receive relevant passenger information from that person.

Providing certain information is necessary to arrange your journey. Without it, we may be unable to fulfil your booking.

3. How We Use Your Information

We use personal information to:

  • Provide quotations and manage bookings.

  • Arrange drivers and complete journeys.

  • Communicate booking confirmations and updates.

  • Process payments and refunds.

  • Respond to enquiries and complaints.

  • Meet legal, accounting and licensing obligations.

  • Maintain the security and operation of our services.

Our lawful bases for processing include performing contracts, complying with legal obligations and pursuing legitimate business interests, where appropriate.

We rely on consent where required, including for certain marketing activities and non-essential cookies.

Where accessibility or assistance information reveals sensitive personal information, we process it only where an additional lawful condition applies.

4. Booking Systems, Payments and Communications

We use third-party service providers to manage bookings, process payments and support our operations.

Customer information is processed through our booking and dispatch system to arrange journeys, allocate drivers and manage reservations.

Card payments are processed by Square. Airport Eagles does not directly store customers' full payment-card numbers or security codes.

We use WhatsApp for communications with customers and between Airport Eagles and its drivers.

Relevant personal information may be shared with assigned drivers, booking and payment service providers, IT providers and professional advisers where necessary to provide our services.

Information may also be disclosed to public authorities where required or permitted by law.

We do not sell personal information.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by law. Further information about relevant transfers and safeguards can be requested using our contact details.

5. Data Security and Retention

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse.

We retain information only for as long as reasonably necessary to provide our services, comply with legal and licensing obligations, maintain financial records and resolve disputes.

Retention periods vary according to the information involved and applicable requirements. You may contact us for further details.

6. Cookies

Our website uses cookies and similar technologies to support essential functions and, where enabled, improve website performance and analyse usage.

Where consent is required, non-essential cookies will only be used after appropriate consent has been obtained.

You can manage your preferences using the cookie controls available on our website, where provided, or through your browser settings.

7. Your Data Protection Rights

Under UK data-protection law, you may have the right to:

  • Access personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion or restriction of processing in applicable circumstances.

  • Object to certain uses of your information.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

  • Exercise applicable rights concerning solely automated decisions with legal or similarly significant effects.

You can object to direct marketing at any time.

To exercise your rights, contact contact@airporteagles.com.

We will respond within the timeframe required by law, normally within one calendar month, subject to applicable extensions or exceptions.

You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk/.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business operations or legal requirements.

The latest version will be published on our website with its updated date.

For any privacy-related questions, please contact:

Airport Eagles Ltd
Email: contact@airporteagles.com
Website: https://airporteagles.com/